Still waiting on your order? Thank you for your patience!
Everything we do here at The Tshirt Mill is custom, which means it does take us a little longer to get orders out as it would for a company that just picks and ships something they have on the shelf.
There are many factors that can influence the time it takes to produce your order:
1.0 Shipping Method
This one is key. If you select our 'Standard Shipping Method' then you need to allow a 7-10 business day turn around. What is a business day? So glad you asked! A 'Business' Day is a working day. AKA - Weekdays. Just like you, we also take Public Holidays off so we don't count these as 'Working Days' either.
So, let's say Sally placed her order on the 6th of January at 4pm. Our cut off time for orders is 10am, so Sally's order will be received by the team on the morning of the 7th. Then we start counting her production days. Please see below table for an example of when Sally can expect her order using the 'Standard Shipping' method.
**Keep in mind that if you live in the sticks - AKA - WA, NT or some other rural place that only Camels can travel too then you need to allow additional time for shipping.
2.0 Garment Selection
Have your noticed your order is 'still awaiting stock check in.' Never fear, your stock might even be in the warehouse. The Tshirt Mill is proud to offer a huge range of garments and products and it would be impossible to stock them all (well not impossible, but we'd need a realllly big warehouse).
We stock a few basics, and order from all of our suppliers on a daily basis. The ordering process has been factored into our 7-10 day turn around, so if your order is still awaiting stock don't stress we are on it.
3.0 Production Queue
All our orders are printed in order of their arrival in the queue. Even if you have only ordered 1 garment, it still goes into the queue. If the team is really busy, which can happen (especially around the Christmas season) then orders can take a little longer than the projected timeframes. However, if the queue is really quiet, then the team will often get your order on the road within days of receiving it.